If you need assistance, please call 925-216-7720


    Wednesday, September 27, 2023   /   by Emman Cristobal


    InHouse Fall - 2023


    Go Serve Big: The Lifetime Customer System.

    What is it that separates some from others in athletics, education, business, the arts, or any endeavor? It is their drive to do more than is expected or required. One of our company’s core values is Second Mile Service. When focusing on the second mile, we can’t forget that there are two miles in play here. So, before I show you what is in it for you in the second mile, let’s document the first mile. The first mile is simply what is required of us. Yes, we are here to help people buy and sell the place they call home, but there is much more going on than just a real estate  transaction. There is a LIFESTYLE CHANGE being pursued. Our Lifetime Customer System starts when we first enter into a client relationship and seek to gain an understanding of what the FIRST MILE is. For example, on the first page of our Exclusive VIP Seller Agreement, we ask the Seller these three questions (you may remember them):

    Why are you moving?  

    What is most important to you in getting your home sold?

    What do you feel needs to happen, in order to get what is most important to you? 

     These 3 questions are essentially the Homeowner/Seller  laying out their vision for LIFESTYLE CHANGE. No one is  better at selling homes faster, for more money and with less hassle than we are, but it is critical we fully understand the WHY behind the change the client is making. This becomes the FIRST MILE - what is it we must deliver on? What is expected of us? (our mandated FIRST MILE).

    There can be no second mile service without going the first mile, so what does this Second Mile look like? 

    Exceeding client expectations is built into the very fabric of our business culture; from our mindset to our systems. Anything short of that is cutting corners. There really is no Lifetime Customer System without commitment to Second Mile Service. They go hand in hand. At Your Home Sold Guaranteed Realty, our Lifetime Customer System (part of our second mile service) breaks down into THREE Programs. 

    1. Your Referrals Help Those Who Need Help the Most. 

    On the last page of this newsletter, you will see what I mean by Your Referrals Help Those Who Need Help the Most. As part of our GO SERVE BIG!!! mission, we donate a portion of our income from EVERY real estate sale to a very worthy cause. We want you to be part of that. It’s likely as you read this, you will have received other newsletters, emails, texts and videos about this. Our goal is to raise $10,000 for The Rotary Club of Concord to help them in their quest to take action and create lasting change across the globe, in our community and in ourselves. As a community non-profit, Rotary depends on Sponsorships and Donations to continue its leading edge service. We proudly donate a portion of our income from real estate sales to Rotary to help them continue serving the needs of those who most need it in our community! 

    2. We Will Help You Grow Your Wealth.

    We bring our clients opportunities and education to Create More Wealth by INVESTING IN REAL ESTATE. I became a Multi-Millionaire NOT from my job, but by investing in real estate. We want you and others to have that same opportunity, so we built this into our Lifetime Customer System. Inside this newsletter you will see a presentation of great deals to consider investing in and these are just a sample. Contrary to popular belief, you do not need a lot of your own money to become RICH investing in real estate, but you do need money. We are experts in helping you learn how to use other people’s money to buy distressed sales and bank foreclosures, by unlocking the equity in your own home to buy 3 houses for the price of one and partnering with others for Apartment Building investments that generate Cash Flow every month.


    Do you need a resource like a Dry Cleaner, Florist, or Painter? We have an APPROVED VENDOR DIRECTORY with 100 businesses in the area, all vetted and eager to assist you. As I type this, one of our approved vendors is on their way to my house to haul away a bunch of old junk we’ve accumulated over the years. The “Haulers” will come and do what they do best—haul away the junk. They have been thoroughly vetted through extensive use, so I know they will do a great job at a fair price. This is just one example, of course. If you don’t have our Approved Vendor Directory, please reach out to us, and we’ll send it right over.

    Approaching each day with an attitude of “good enough never is” translates into a steady look at questioning the status quo, keeping us dedicated to helping each other at this fine company and our most important asset: our customers.  

    Deliver MORE value than what is required/expected = Over Deliver = Lifetime Customers

    Second mile service doesn’t start and end with a real estate transaction, it is a way of life. It is essentially who you are. “A community loves on those who love on their community” - Dr. Ike Reighard. Second Mile Service Commitments

    •Exceed our client’s expectations and never cut corners.
    •Make it easy for everyone in the company to deliver second mile services!
    •Be exceptional stewards of revenue for Shareholders.
    •Walk the walk and talk the talk of going the extra mile in the Community.  


    As you may have heard, Rotary is front and center in the ?ght against nasty diseases that destroy or cut short thousands of lives. While also educating and equipping communities to stop other diseases and expand access to health care. So even as we are eager to enjoy life, others are simply hoping they can be here to live it. This is why we here at The Almaro Team have resolved to do what we can to help. For homes we sell this year, we are donating a portion of our income to Rotary Club of Concord. Our goal is to raise $10,000 or more to help them in their quest to take action and create lasting change across the globe, in our community and in ourselves.

    This is where you can help! 

    Who do you know considering making a move, you could refer to our award-winning real estate sales team? For anyone you refer, rest assured they will not only get the award winning service we’re known for, but a solid portion of the income we receive from the sale will go towards a very worthy cause.

    I want to make it easy for you to refer your friends, neighbors, associates and family and to pass along our my business card; Simply have them text LETY to 925-392-3202. Of course, you can always call me directly at 925-216-7720.

    You and your referrals mean more than ever to me and my team. We are extremely thankful for your business.

    With all my appreciation, 

    Leticia Almaro Nicolini
    & The Almaro Team  
    Your Home Sold Guaranteed Realty